HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
All orders are dispatched the next day (excluding Sundays and bank holidays) via Royal Mail’s tracked service. At checkout, UK customers can choose either Tracked48 or Tracked24, depending on how quickly you’d like your item(s).
Orders to Australia and New Zealand generally take around a week and orders to the U.S., up to three weeks.
Please note that during busy periods, such as Black Friday or Christmas, Royal Mail delivery times may take a little longer than usual so please allow for this.
HOW MUCH DOES DELIVERY COST?
We like to keep things straightforward:
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UK Customers – Royal Mail Tracked48 is £3.99, or upgrade to Tracked24 for £4.99 if you’d like your order sooner.
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International Orders – Flat rate of £4.99 (plus a 10% customs surcharge for U.S. customers only).
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Free Delivery – Spend £50 or more and the shipping is on us.
CAN YOU DELIVER OUTSIDE OF THE UK?
This one’s a little complicated right now!
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EU & Northern Ireland – We’re not currently shipping to the EU or Northern Ireland. Since December 2024, new regulations mean UK businesses must meet strict guidelines to send orders there. Many small British companies (including us) have paused EU shipping until there’s more clarity. Hopefully this may change in the future, but for now we’ve switched EU shipping off. Shipping to the rest of Europe is unaffected.
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United States – Right now, there’s a lot of confusion around new customs rules and tariffs in the United States – we are still shipping to the U.S. but with an additional 10% customs charge at checkout. You can read more about this here.
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Everywhere Else – We’re still happily shipping to Australia, New Zealand and the rest of the world.
WHAT TYPE OF PACKAGING DO YOU USE?
Each enamel pin is elegantly mounted on a premium-quality backing card and slipped into a sleek metallic silver envelope — adding an extra touch of luxury, whether you’re gifting or keeping it as a special treasure. Orders are then shipped in a protective silver bubble mailer to ensure your pin arrives safe and sound.
The vast majority of orders are letterbox-friendly, so there’s no need to worry about parcels being left outside if you’re not home.
If you’d like to add a personal touch, we provide beautiful matching silver-foil gift tags at no extra cost. Just include your message in the notes section at checkout, and we’ll make your gift complete.
To keep gifts ready-to-go, invoices are never included in any orders.
I HAVEN’T RECEIVED MY ORDER
If you haven’t received your order after seven working days, please don’t hesitate to contact us and we’ll be more than happy to chase it up for you.